Return & Refund Policy

Last Updated: 02/may/2026

This Return & Refund Policy applies to purchases made through https://worthyware.org/ operated by WorthyWare (“we”, “us”, “our”).

We want you to be fully satisfied with your purchase. If you are not, you may be eligible for a return or refund in accordance with this policy. This policy is designed in line with your rights under the Consumer Contracts Regulations 2013.

Your Right to Cancel

You have the right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days after you receive your item. To exercise this right, you must notify us via email. Once your cancellation is confirmed, you have an additional 14 days to return the item to us.

Return Conditions

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Proof of purchase is required.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

Certain items cannot be returned, including personalised or custom-made products, digital downloads or delivered digital content, perishable goods where applicable, and items sealed for hygiene reasons once opened.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, refunds will be processed within 5 to 10 business days and issued to the original payment method used at checkout.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items and are not responsible for items lost in transit.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery and provide supporting evidence such as photos.

Where appropriate, we will offer a replacement or a full refund, including any applicable shipping costs.

Exchanges

We only replace items if they are defective or damaged.

Late or Missing Refunds

If you have not received your refund, please first check your bank account and contact your payment provider, as processing times may vary.

If the issue persists, please contact us directly.

Contact Us

For any questions regarding returns, refunds, or cancellations, please contact us:

Email: worthyware7890@gmail.com
Address: 29 Windsor Rd, Cranford, Hounslow TW4 7QJ
United Kingdom